Return & Refund Policy

We want you to feel confident shopping with AANYA Jewellery. Please read the following policy before placing an order so you understand when a return, replacement or refund may be available.

Return window

You may request a return within 14 days of receiving your order, provided the item meets the eligibility requirements below.

Return eligibility

To be eligible for a return, the jewellery must:

• Be unused and unworn.
• Be in the same condition in which it was received.
• Have all original tags, packaging and accessories.
• Be accompanied by the order number or proof of purchase.

We may decline a return if the item shows signs of wear, damage, alteration, resizing, misuse or missing packaging/accessories.

How to request a return

1. Email info@aanyajewellery.com within 14 days of delivery.
2. Include your order number, product name and reason for the return.
3. For damaged or incorrect items, include clear photographs/video of the product and packaging where possible.
4. Wait for return instructions before sending the item back. Unauthorised returns may not be accepted.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If you receive a damaged, defective or incorrect item, contact us as soon as possible and preferably within 48 hours of delivery, with your order number and clear photographs/video.

After review, we may arrange an appropriate resolution such as a replacement, exchange or refund, depending on the circumstances and product availability.

Non-returnable items

The following may not be eligible for return:

• Customised, personalised or special-order jewellery.
• Items that have been worn, altered, resized, repaired or damaged after delivery.
• Items returned without their original packaging, tags or required accessories.
• Gift cards.

Sale or promotional items are subject to the return terms stated for the specific promotion or product.

Return shipping

For a manufacturing defect, incorrect item or other issue confirmed to be our responsibility, AANYA will determine the appropriate return-shipping arrangement.

For other eligible returns, any applicable return shipping or handling cost will be communicated before the return is processed.

Inspection and approval

Returned jewellery is inspected after it reaches us. Approval is subject to the eligibility requirements in this policy. We will notify you once the inspection is complete and confirm whether the return has been approved.

Refunds

Once an eligible return is approved, the refund will be processed to the original payment method where possible. Processing time may depend on the payment provider or bank after AANYA initiates the refund.

If a refund is approved and you have not received it after the expected processing period, please contact info@aanyajewellery.com with your order number.

Exchanges

If you would like a different product or size, contact us before sending the item back. Exchanges depend on product availability and the eligibility of the original item.

Order cancellations

If you need to cancel an order, contact us as quickly as possible at info@aanyajewellery.com. Cancellation may not be possible once an order has been processed or dispatched.

Need help?

Email info@aanyajewellery.com with your order number and we will guide you through the next steps.