Shipping policy
At Aanya Jewellery, we are committed to ensuring that your jewellery reaches you securely, promptly, and in perfect condition.
Order Processing
- Orders are processed within 24–48 business hours of confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- In case of delays due to high demand or unforeseen circumstances, customers will be notified promptly.
Shipping within India
- We offer free shipping on all prepaid orders above ₹1999.
- Standard delivery timeline: 3–7 business days, depending on your location.
- All orders are shipped with trusted courier partners to ensure safe and secure delivery.
- Tracking details will be shared via SMS/Email once your order is dispatched.
International Shipping
- International shipping charges are calculated at checkout.
- Delivery timelines vary between 7–15 business days, depending on destination and customs clearance.
- Customers are responsible for any custom duties, taxes, or import charges applicable in their country.
Shipping Restrictions
- We currently do not ship to P.O. boxes, APO/FPO addresses, or certain restricted zones.
- Remote area delivery may take longer and could attract additional charges.
Order Tracking
- Once dispatched, you will receive an email/SMS with a tracking link to monitor your shipment.
- For any tracking-related queries, you can reach out to our support team at info@aanyajewellery.com.
Damaged or Lost Packages
- Every order is carefully packed with secure and tamper-proof packaging.
- If your package is damaged, tampered, or lost during transit, please notify us immediately at info@aanyajewellery.com within 48 hours of delivery attempt.
- Our team will assist you in raising a claim with the courier and arrange for a replacement or resolution.
Important Notes
- Delivery timelines are estimated and may vary due to courier delays, weather conditions, or festive seasons.
- Kindly ensure that the shipping address and contact details provided are accurate to avoid delivery issues.
- In case of failed delivery attempts, the courier may reattempt or return the parcel to us. Additional charges may apply for reshipping.
This way, your customers feel assured of premium service + transparency.