Shipping Policy

At AANYA Jewellery, we pack every order with care and work to get your jewellery to you safely and on time. This policy explains how orders are processed, shipped and tracked.

Order Processing

• Orders are generally processed within 24–48 business hours after order confirmation.
• Orders placed on weekends or public holidays are processed on the next working day.
• During launches, sales, festive periods or unusually high demand, processing may take longer. If there is a significant delay, we will communicate it to you.

Shipping Within India

• Free shipping: prepaid orders above ₹1,999.
• Estimated delivery: 3–7 business days after dispatch, depending on the destination and courier network.
• Orders are shipped through courier partners selected for reliable and secure delivery.
• Tracking details are shared by SMS and/or email after dispatch.

Delivery estimates are not guaranteed and may be affected by courier delays, weather, holidays, remote-area serviceability or other circumstances outside our control.

International Shipping

• International shipping charges are calculated at checkout where international delivery is available.
• Estimated delivery is generally 7–15 business days after dispatch, subject to destination and customs clearance.
• Any customs duties, import taxes, local charges or other fees imposed by the destination country are the customer's responsibility unless explicitly stated otherwise at checkout.

Tracking Your Order

Once your order has been dispatched, you will receive tracking information by SMS and/or email. Tracking updates are provided by the courier and may take some time to appear after dispatch.

For help with an order, contact info@aanyajewellery.com and include your order number.

Damaged, Tampered or Lost Shipments

Please inspect the outer package when it arrives. If the parcel appears damaged or tampered with, document the condition with photographs/video where possible and contact us as soon as possible.

For damaged, tampered or apparently lost shipments, please contact us at info@aanyajewellery.com within 48 hours of the delivery attempt or discovery, with your order number and supporting photographs/video where available. We will review the case and coordinate with the courier as appropriate.

Address & Delivery Issues

Please check your name, address, PIN/ZIP code and contact number carefully before placing your order. Incorrect or incomplete address information can cause delays, failed delivery or return-to-origin shipments.

If a shipment is returned because of an incorrect address, repeated failed delivery attempts or refusal to accept the parcel, additional shipping charges may apply if reshipment is requested.

Serviceability & Restrictions

Some remote or restricted locations may have limited courier serviceability or longer delivery times. P.O. boxes, APO/FPO addresses and other restricted destinations may not be serviceable.

Need Help?

For shipping or tracking questions, email info@aanyajewellery.com. Please include your order number so we can assist you faster.