Frequently Asked Questions

Find quick answers about AANYA jewellery, 925 sterling silver, sizing, shipping, returns, care and orders.

What is AANYA Jewellery?

AANYA is a Hyderabad-based jewellery brand shaped by a family’s jewellery journey and focused on contemporary 925 sterling silver jewellery for everyday wear, celebrations and gifting.

What is 925 sterling silver?

925 sterling silver contains 92.5% silver, with the remaining portion made from other metals used to create a durable jewellery alloy. Individual product pages provide the material and purity information applicable to that piece.

Will sterling silver tarnish?

It can. Sterling silver naturally reacts with compounds in air, moisture, sweat and other substances, which can cause tarnishing. Proper storage and regular gentle cleaning can help maintain its appearance.

Is all AANYA jewellery 925 sterling silver?

Our core jewellery collections focus on 925 sterling silver, but product materials and finishes can vary. Always check the material and product details shown on the individual product page before purchasing.

How should I care for my jewellery?

Keep jewellery away from perfumes, chemicals, chlorine and prolonged moisture. Remove it before bathing, swimming and exercise, wipe it gently after wearing and store it in a dry place. See our Jewellery Care Guide for more details.

How do I choose my ring size?

Use our Size Guide and the size information provided on the individual product page. If you are unsure, contact us before ordering.

How long does shipping take?

Orders are generally processed within 24–48 business hours. Delivery within India is generally estimated at 3–7 business days after dispatch. See our Shipping Policy for details and exceptions.

Do you offer international shipping?

International shipping may be available for eligible destinations. Charges are calculated at checkout where available, and delivery is generally estimated at 7–15 business days after dispatch. Customs duties and import charges may apply.

Can I return my order?

Eligible products may be returned within 14 days of receiving the order, subject to our Return & Refund Policy. Customised, personalised and certain other products may not be eligible.

What if I receive a damaged or incorrect item?

Contact us as soon as possible, preferably within 48 hours of delivery, with your order number and clear photographs/video of the item and packaging where possible. We will review the issue and determine the appropriate resolution.

Can I cancel my order?

Contact us as quickly as possible after placing the order. Cancellation may not be possible once an order has been processed or dispatched.

How can I track my order?

Tracking information is shared by SMS and/or email after dispatch. If you need help, email info@aanyajewellery.com with your order number.

Do you offer gifting?

We welcome gifting enquiries. Contact us if you need help selecting jewellery for a birthday, anniversary, wedding, celebration or another occasion.

How can I contact AANYA?

Email info@aanyajewellery.com. For faster assistance with an order, include your order number.